HOW TO RAISE A CONCERN

We welcome your feedback, as it helps us improve the quality of our services. If you have a concern, please let us know so we can understand the issue and work towards resolving it.

To raise a concern, please complete the form on this page. Alternatively, you can write to Egbert De Vries (Clinical Director) at complaints@thevetclinicgroup.uk or send a letter to The Vet Clinic, 83 Hockcliffe Rd, Leighton Buzzard, LU7 3FL.

Once we receive your concern, we will acknowledge it and aim to respond within 28 days. If you are not satisfied with our response, you can contact us again within 7 days for further review.